Shipping policy

SHIPPING POLICY

Last updated: September 13, 2026

WHERE WE SHIP

We ship throughout the United States, including PO boxes and APO, FPO and DPO addresses. For orders outside the US, contact us at info@patchstore24.com before ordering.

PRODUCTION TIME

Every patch is made to order. Nothing is produced from stock.

After you place your order, we produce a single physical sample of your design, photograph it, and email you the photo for approval. This takes 3 to 5 business days.

Once you approve your sample, the rest of your order goes into production and ships within 10 to 12 business days.

Your total time therefore depends on how quickly you approve. The production clock starts at your approval, not at checkout. For most orders, expect roughly three weeks from order to delivery.

Working to a deadline? Tell us the date before you order and we will confirm in writing whether we can meet it.

SHIPPING COSTS

Orders over $275: free shipping.
Orders under $275: $6.95 flat rate.

Shipping costs are shown at checkout before you pay.

CARRIER AND DELIVERY

We ship with the United States Postal Service (USPS). You will receive a tracking number by email as soon as your order leaves our warehouse. Typical transit time is 2 to 5 business days after dispatch.

Orders ship from our US warehouse as domestic shipments.

NO CUSTOMS CHARGES

We import in bulk as the registered Importer of Record and pay all duties ourselves. Your order ships domestically within the United States. There are no customs charges, import duties or brokerage fees for you to pay, and nothing to settle on delivery. The price you see at checkout is the price you pay.

DELIVERY PROBLEMS

If tracking shows delivered but you have not received your order, contact us at info@patchstore24.com within 7 days and we will open an investigation with USPS.

If your order arrives damaged, photograph the packaging and contents and email us within 7 days. We will replace the affected items at no cost.

If a package is returned to us as undeliverable, we will contact you to arrange re-delivery. Re-delivery shipping is charged at cost.

ADDRESS CHANGES

Contact us at info@patchstore24.com as soon as possible. We can change the delivery address any time before your order ships.

QUESTIONS

info@patchstore24.com
+1 (208) 753-1108